Patients with Developmental Disabilities:
Keys to a Successful H & P
Check the Minimum System Requirements
Make sure the computer you are using does meet the system requirements indicated below. These specifications represent the minimum of what you can use to run this program successfully. If your computer does not meet the program's minimum requirements, we cannot guarantee the program will function adequately.
For optimal video performance see additional recommended system requirements below.
- Intel Pentium processor or higher
- Sound card
- Speakers or headphones
- Microsoft Windows 98 SE, 2000, Me, XP, NT 4, or later
- 800 x 600 monitor resolution or higher
- 32 MB RAM
- High-speed internet access
- Internet Explorer 6 (or later) web browser with JavaScript and ActiveX Controls enabled
- Windows Media Player 10.0 or higher (Note: Windows Media Player 9 Series is no longer available for Windows XP. Recommended use of Windows Media Player 11), program will install if needed
- Authorware web player, program will install if needed
Recommended System Requirements (to ensure optimal video clip performance)
- Intel Pentium III 400 MHz processor or higher
- CD-ROM drive
- Sound card (16-bit)
- Speakers or headphones
- Microsoft Windows 2000, XP, or later
- 800 x 600 monitor resolution or higher
- 128 MB RAM
- Up to 150MB of available hard-disk space
Note: These system requirements are intended for use when no other applications are running simultaneously with the training program and full system resources are available. To ensure that system resources are fully restored after closing other applications and programs, reboot your computer system before launching the program.
Initial program launch
The first time you launch the program you may be asked to "OK" the running of the Authorware Web Player. Please click OK to proceed.
When you slect a BEGIN CASE button, you will see the following dialog box. Please click OK to continue the download of program files.
As part of the download process you will again get a notification that the files are continuing to download. Please click OK to complete the process and begin the case.
I prefer to disable the program narration.
As you begin, the program will initialize with text-to-speech. This accommodation is provided for users with visual impairment. All videos are captioned for individuals who may have hearing impairment.
Users who do NOT require narration should simply click the 'USE NO NARRATION' button, which appears on the initial program screen. Clicking this button turns off the computerized voice.
Or, click the ESCape key at anytime to end the narration.
I'm a Vista user and the program is not working properly.
If you are using Windows Vista, the Authorware Web player may not load properly.
You may receive an "Access is denied" error message when installing the Adobe Authorware plug-in using Microsoft Vista and Internet Explorer 7.
If the Authorware Web Player does not immediately download when opening the PHT program modules, try this:
- Close all Internet Explorer browsers.
- Open one Internet Explorer browser.
- From an Internet Explorer menu (top of the screen) select Tools, then Internet Options.
- Select the Security tab.
- Select Trusted Sites.
- Select the Sites button.
- Uncheck the Require server verification box. (if it is checked). Copy the address/url in the browser ADDRESS window.
- Paste the copied URL in the Add this Web site to the zone box. Select Add.
- Select OK.
- Select OK again.
- Close and reopen Internet Explorer (this may be optional).
Link to additional information on correcting this issue - Adding trusted sites with images http://support.plato.com/kb/tip.asp?psid=28112
I've clicked the case link and nothing has happened for several minutes.
The program files are quite large and take a while to download. The VERY FIRST access of a case may take as long as 1 - 3 minutes. As long as your cursor is the hourglass, something is happening. Please be patient.
I'm having audio problems.
If you are having sound difficulties check the following:
- Make sure the volume is turned up.
- Make sure the mute setting is not checked.
- Check that the speakers are plugged in and turned on.
- See if you can play .wav and .mp3 files from the Media Player. If you cannot hear both types of sound, you may need to check the configuration of your sound card.
Adjusting Audio
You can adjust your volume from an icon in your system tray. Or, go to Control Panels and adjust sound there. From the control panel, select the item related Sound/Audio adjustment.
Adjust the volume slider. Make sure Mute box is not checked.
Then select the audio tab. Click the Volume button.
Finally, adjust the Volume control sliders, especially the Wave/MP3.
I'm having video problems.
If you are hearing sound from the movie clips but are not seeing any images then the Authorware player may not have installed correctly. This may happen when the installation takes place with restricted access rights. Check to make sure that your computer does allow program installation then download the Authorware player again. You may need to work with your IT department.
If you are still experiencing problems make sure that you are using the most current drivers for your video card. Updating the video driver may resolve a variety of issues, even with program freezes. Contact your computer manufacturer to download current drivers, or the hardware manufacturer itself.